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FREQUENTLY ASKED QUESTIONS

Will my user name and password work with your new website?
No, user names/passwords that were set up with our old website will not work. Please set up again. We apologize for the inconvenience.
 
What does “Standard”, “Deluxe”, and “Premium mean?
Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”. By upgrading your arrangement, we will add more premium flowers making the arrangement larger and/or fuller. In some cases, the size of the vase or container will also become larger.
 
Can I pick anything off the website for Valentine's Day?
For deliveries Feb. 12th - 14th we are offering the items which are in the Valentine's Day category of our website.
 
What are Central Square Florist hours of operation?
Our hours of operation are 8 AM – 7 PM Monday-Friday. 9 AM – 7 PM Saturday. 9 AM –5 PM Sunday. If you must contact us during off hours please email us at info@centralsquareflorist.com as we monitor our email constantly.
 
Is the information I provide during the checkout process kept private?
YES! All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements.
 
Where can I get the addresses and phone numbers of hospitals?
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)
 
Can I send balloons to a hospital?
Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add on items.
 
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. The Boston hospitals are large and have many buildings. Correct information will ensure your gift is delivered in a timely manner.
 
Where can I get the addresses and phone numbers of funeral homes?
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)
 
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
 
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.
 
Can I request a specific time for the delivery of my arrangement?
You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.

We offer rush service at checkout for an additional charge.

On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
 
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward (if possible). Your arrangement will be delivered to the floor nurse's station, directly to the room, or hospital transport per hospital policy. As a service we check with the hospital to verify room number. If the patient has been discharged we will arrange delivery to their home address.
 
How do I know if the order went through?
Did you get an order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
 
Do you deliver on Sundays?
Yes, in the Metro-Boston area. You can even have same day delivery if the order is placed by 2 pm or later (if possible).

Out of the Boston area unfortunately we cannot guarantee delivery on Sundays as it is not always standard for some florists. However, we are open and will do our best. In many cases we can get this done for you. Otherwise, Monday will have to be an option.
 
What happens if I provide an incorrect delivery address?
Any incorrect delivery address will incur an additional $14.99 delivery charge.
 
How far in advance can I order a gift/bouquet/arrangement for delivery?
Our online website is set for 45 days. We can take an order for any time in the future via the phone, please feel free to call us or email. Note: During peak floral holiday periods, this range is subject to change.
 
Is tax included in the price of the arrangement?
Tax is additional. Products are all taxed. Service/delivery is not taxed.
If you are tax-exempt please contact/email your information to us at info@centralsquareflorist.com. We are able to make your online account tax-exempt.
 
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is available to you to pick up in the store for 24 hours. No refund given.
 
Why do flowers from Central Square Florist last longer than flowers sent from other florists or from the grocery store?
The fact that we have the freshest, longest lasting flowers is not an accident. We buy our flowers direct from the grower, use multiple staging coolers and separate fruit coolers (ethylene gas from fruit reduces the lifespan of flowers). We have an integrated Dosatron system that measures and optimizes the PH balance and adds floral food to all of the water we use. We have “green technology” coolers that closely monitor the temperature and humidity for optimal floral life.
 
Is it safe to purchase over the net with my computer?
YES, It is safe.
Data we collect is only stored on our systems in an encrypted format. We employ SSL protection to protect the data as it is transmitted from your computer's browser to our web server. Your vital information is never printed in the open.
 
I have heard that flowers delivered from an overnight service are fresher than from a florist?
Many of the out of town, overnight services claim their flowers are fresher, But this is not true. The flowers are cut in the same fields in South America, Holland, Africa, Hawaii and other areas. They are flown in the same planes. The real difference is the care of the flowers before they are delivered. With a florist the cold chain is protected. This "cold chain" insures that the flowers are kept in a cooler until they are delivered to your door. With an overnight service the flowers are out of water and refrigeration and sit in a box for 24 hours. (the flowers ride to the airport hub and sit in a warehouse until they are loaded back on a plane and flown to your city. They are then sorted and delivered in a non-climate controlled truck and delivered dry in a box.) The flowers are not arranged and have not been professionally hydrated. The fact is, overnight flower services are giving you far less service. When you are sending flowers you are sending sentiment - show how much you care by having your flowers delivered by a professional florist. Flowers from an overnight service are not a finished gift - they are a do it yourself kit.
 
Will my flower arrangement look exactly as pictured online?
We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.
 
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LOCATION Central Square Florist: 653 Massachusetts Avenue Cambridge, MA 02139 617-354-7553

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